Tour operator resources

Let’s take your mastery of GroupCollect Register to the next level!

Check out the topics below for easy access to tutorials, tips, and best practices that’ll help improve your workflow in GroupCollect Register. Remember to bookmark this page for easy reference as well.

Trip leader success

1. Trip leader resource page

2. Trip leader success video

3. Trip leader dashboard

4. Creating lists

5. Applying fundraising money

Trip setup & maintenance

1. Creating a trip code

2. Inviting your trip leaders

3. Making phone numbers required for minors

4. Using questionnaires

5. Exporting questionnaire answers

6. Uploading documents for e-signature

7. Building a registration page

8. Bank transfer incentives

9. Activating trip donations

10. Distributing Payments For Late Registrants

11. Creating passenger lists with filters

12. Archiving a trip

Frequently asked questions

Registration & account access

1. How do I register for a trip?

2. How do I register a child for a trip?

3. How do I become the account holder for a child?

4. How do I share account access?

Payment methods & fees

1. How do I manually add a bank account?

2. How do I make my first trip payment?

3. How do bulk credits work?

4. How do trip donations work?

5. How do I pay for a bulk credit with a credit card?

Saved email replies

1. Saved email replies

Common scenarios

1. Making a manual payment

2. Moving funds between passengers

3. Cancellations

4. Donor questions

5. Passenger needs to reset their password

6. Passenger cannot add their trip code

6. Passenger wants to add trip protection

7. Exporting lists for top vendors

8. Contacting GroupCollect support

Financial reports

1. Company-level reports
2. Trip-level reports

Downloadable resources

1. Donations feature flyer

2. Trip Mate policy documents

3. How to file an eClaim online with Trip Mate